Returns & Exchanges
Your satisfaction is our priority.
Our Return Policy
At Elevatme, we understand that every customer's situation is unique. Due to the nature of our health and wellness products, we handle returns on a case-by-case basis to ensure fairness and customer satisfaction.
If you're not satisfied with your purchase for any reason, please reach out to our customer support team. We'll work with you to find the best solution, whether that's a replacement, exchange, store credit, or refund.
- • Reason for the return request
- • Condition of the product
- • Time since purchase
- • Whether the product was opened/used
- • Nature of any defect or issue
- Damaged in transit: Full replacement
- Wrong item received: Exchange at no cost
- Quality concerns: Reviewed individually
- Change of mind: Contact us within 14 days
- 1Contact Us
Email us at support@elevatme.com with your order number and reason for the return.
- 2Receive Instructions
Our team will review your request and provide specific instructions within 24-48 business hours.
- 3Ship the Product
If approved, securely package the item and ship it to the address provided. Keep your tracking number.
- 4Resolution
Once received and inspected, we'll process your refund, exchange, or store credit within 5-7 business days.
Important Notes
- Unopened products in their original packaging are more likely to be eligible for a full refund.
- Opened products may be eligible for store credit or exchange depending on the circumstances.
- Return shipping costs are typically the customer's responsibility unless the item was damaged or we made an error.
- Refunds will be issued to the original payment method within 5-10 business days of approval.
Need Help?
Our support team is ready to assist you.